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Return & Replacement Policy
At AA Computers & Tech, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day Replacement policy in accordance with the Pakistan Consumer Protection Law.
Eligible Items:
The item must be in its original condition and packaging, complete with all accessories and documentation. The item must also be accompanied by the original receipt or proof of purchase.
Timeframe
To initiate a return, please contact our customer service team at info@aacomputers.pk within 7 working days. Our team will provide you with instructions on how to return the item and process your replacement.
Condition:
Please note that the item must be in new, unused, sealed, and undamaged condition for it to be eligible for a replacemnet.
Fees:
Shipping and handling fees are non-refundable, and the return shipping costs are to be borne by the customer.
Replacement Method:
The product must be returned by the customer to the AA Computers & Tech office, for both delivery and store pick-up orders. Once we receive your returned item, we will inspect it and notify you of the status of your Order. If your return is approved, we will initiate a replacement package to your original Address. Replacement may take 1-5 business days to process.
Damaged or Faulty Products:
If you receive a defective or damaged item, please contact our customer service team immediately at info@aacomputers.pk . The product must be returned by the customer to the AA Computers & Tech office, for both delivery and store pick-up orders. Once we receive your returned item, we will inspect it and notify you of the status of your order. If your return is approved, we will contact with you to arrange for a replacement.
Legal Compliance:
Our Replacement policy is in compliance with the Pakistan Consumer Protection Law.
If you have any questions about our policy, please contact our customer service team at info@aacomputers.pk.